Arrive: 03-01-2023 . Do you have a room with a view available? Wish there was a hot tub for the grownups but no biggie. I had stayed at this motel several times about ten years ago and was surprised to read a couple bad reviews on this site because my experiences had always been so positive. If you have a housing question that does not require legal advice, contact the free Colorado Housing Connects helpline to find answers. Bedbugs have become such a concern in Colorado last summer state leaders passed a law to clarify the responsibilities of landlords and tenants when it comes to reporting and dealing with bedbugs.. The Broadmoor Hotels (2) BBB Rating: A+ Website 82 YEARS IN BUSINESS (719) 471-6200 1 Lake Cir Colorado Springs, CO 80906 OPEN NOW My wife and I recently stayed at the Broadmoor with 14 relatives during the Jazz Festival. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. We allow a maximum of 2 pets per pet friendly room. Just really not clean. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Nor could we call out in case of an emergency. I would definitely stay again! We all have bed bug bites all over us and they are very uncomfortable! Now what I didnt like about the hotel was the toilet in the restroom in my room was leaking water. I had stayed at this motel several times about ten years ago and was surprised to read a couple bad reviews on this site because my experiences had always been so positive. I didn't know there wasn't a lunch option on-site, but have enjoyed dinner there when not out down the road with the family. Weird. A 24-hour reception greets guests of The Academy Hotel. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. I'll leave them out in the hallway and I will tear that room apart for about 15 minutes looking everywhere," Freeland said. Examine your luggage carefully while repacking and when you return home. Guests can enjoy a game of billiards, throw darts or watch sports on TV at Falcons, which offers daily Happy Hour specials. 2015 The Academy Hotel, Inc. All rights reserved. This Hotel has been in my family since 1982 and I work hard to make sure my Hotel is it is very clean, comfortable and enjoyable experience. Prices for cribs and extra beds aren't included in the total price. Booked this on a major travel site for an incredibly low price. Colorado Springs, CO 80920 US 800-766-8524 Reservations@TheAcademyHotel.com Reservation Summary . For the money, this hotel was beyond worth it. Error: Staff was amazingly friendly. Room 238 had bedbugs. My room specifically smelled very strongly of chemicals and the heater squeaked all night long. 0.1 miles from Fairfield Inn & Suites Colorado Springs Air Force Academy Free Wifi Free parking Top Rated Breakfast included 2022 Best Western Plus Peak Vista Inn & Suites View Hotel 2,477 reviews 0.1 miles from Fairfield Inn & Suites Colorado Springs Air Force Academy Free Wifi Free parking Special offer Visit hotel website Breakfast included Sadly, the 12 pans for custom omelets were neglected until people realized it would take an hour to make a waffle. For convenience, each room includes a refrigerator and a microwave. I then contacted the BBB. They want to eat that's all they know.". Tenants If you have a housing question that does not require legal advice, contact the free Colorado Housing Connects helpline to find answers. Thanks! While they may not be visible at first, bed bugs could be infesting your Colorado Springs, Colorado home, local furniture rental store, hotel, or apartment. "Bed bugs can be present in any hotel no matter how expensive the rooms may be. Weather your traveling for business or pleasure, we'll do everything possible to ensure your stay is memorable. 96 out of 2735 reviews" ", Rating 2 - Terrible. Hotels With Bed Bugs in Colorado Springs, CO About Search Results Sort: 1. 719-260-18005580 Tech Center DrColorado Springs CO 80919, This Lodging Facility is NOT a member of the Bed Bug PlanetSM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. In the spring/summer, the live plants and indoor pool make me feel like I'm in more of a jungle hotspot. Room was a nice surprise- nice size, comfortable beds and chair. Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 Fax: 719-598-5965 . "We've done $2.5 Million homes. Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! The Academy Hotel Colorado Springs: Bed Bug - See 3,263 traveller reviews, 501 candid photos, and great deals for The Academy Hotel Colorado Springs at Tripadvisor. I want to recommend this hotel, but I just can't considering the staff issue :(P.S.-- The pool was warm on the weekend, and FREEZING during the weekdays. This review is particularly disturbing since The Hotel Manager and I have had a number of conversations with this guest and had sent her the written confirmation from the 3rd party certified inspector that there was absolutely no evidence of any insects or more specifically bed bugs in the rooms this guest spayed in. They give you a welcome goodie bag. Want a great night's sleep? Basically got one night free with purchase of one night compared to other Hotels in same area. Breakfast included made to order omelets, waffles with cherry sauce and whipped cream. Rating 10 - Excellent. Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 | Fax: 719-598-3434 There was a problem loading the reviews. Reviews are most valuable when they are original and unbiased. News5 spoke with a local exterminator who is working to raise awareness and to help find the bedbugs before they find you. I really didn't know about bed bugs at the time. The bathroom had poop on the toilet when we checked in. The pool looked nice but didnt get a chance to enjoy it. She contacted me later in the day and said she would e-mail me their report. For my wife's 40th birthday we stayed in the jacuzzi suite for a night away from the kids and away from business as usual. The Academy Hotel | 8110 N. Academy Blvd. Now the bedbugs have made a comeback and the experts have noticed some reasons why bedbugs are spreading. In fact, we just had a pest control company mention to us the other day that all the calls they are seeing right now are in your higher-priced properties," said Jeff White, chief product officer at the pest control manufacturer SenSci. It is my hope that you see fit to give us a second chance to win your valuable business back. The breakfast was awesome. The place was super clean. This service may contain translations powered by Google. The breakfast was excellent and free but the staff during breakfast was totally rude. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. If we find any, we delete them and, if necessary, take action against whoever is responsible. Beautiful facilities, parking lot was a bit dark at night. Comfortable bed, quiet, excellent breakfast! Though the lobby is lovely don't let it fool you! Disgusting!More, Both Best Western and the Academy Hotel take this type of complaint very seriously. They're also applicable regardless of the comment's tone. "One call per month and I was pretty happy. Its the best place we have ever stayed. Please note that a deposit fee is charged per night at this property. Back in the 80s, bedbugs were almost eliminated in the U.S., but exterminators say the chemical that was used to kill them was also harmful to people, so it was later banned by the feds. Having found no evidence of bed bugs or any other insect, the Manager went further and called previous guests who have recently stayed in those rooms. The guests that have stayed in those rooms since this guest checked out have all not experienced any problems either. It seems that communication was lacking in your case, I apologize. In addition to the above, The Academy Hotel conducts regular and routine inspections and never come across any evidence of bed bugs in the Hotel. You can sort and/or filter them by time of year, review score, and more. We love that its very entertaining with the warm pool, fooseball and ping pong, wii, plenty of lounging areas that are more than comfortable. Guests can work out in the on-site fitness center or indoor pool. In hotel restaurant had a limited menu but there were many restaurants and Walmart within walking distance. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Once booked in the room was great, the atrium was very pleasing, a huge fireplace with free daily newspapers. All rights reserved. Cocktail hour, Guests are required to show a photo ID and credit card at check-in. This is not a rash, these are bites! We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. The worst bed we have every had. They have a wonderful breakfast bar. "Roaches are a thing for some people, rodents are a thing for some people, bed bugs are a thing for everyone. Staff was friendly. I can assure you that customer service and satisfaction is of utmost importance to the Academy Hotel and myself. Tenants and landlords - bed bugs in residential premises. Which is very unfortunate because it is a comfortable, clean, nice looking hotel and a great value. Pizza, The Academy Hotel, Colorado Springs is a family owned and operated full service, pet friendly hotel. Location off highway was amazingly easy. Is the indoor pool heated all year round? But the complaints stop there. You can only leave a review within 28 days after check-out. I really didn't know about bed bugs at the time. June 12, 2022 . The gym was small but it was also nice and clean but it didnt have anything to wipe the equipment down after use. Yeah right! There were stains and drips on the bathroom walls and the linens were very wrinkled like they had already been slept in. This place is such a gem!! Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. I thought since we found a bed bug in our bed they would be worried about making sure we were comfortable somewhere else. Holiday Inn Colorado Springs Airport, an IHG Hotel, Best Western Plus Peak Vista Inn & Suites, Best Western Plus Executive Residency Fillmore Inn, Hampton Inn & Suites Colorado Springs-Air Force Academy-I-25 North, Holiday Inn Express & Suites Colorado Springs Afa Northgate, an IHG Hotel. "I mean you can get a couch for $50, but you never know that you're going to end up spending $1,200 now to get your whole house treated because of that $50 couch," Freeland said. NEVER again! We stayed at this hotel last summer, June 2010, and left with some bites on us all. We stayed at this hotel last summer, June 2010, and left with some bites on us all. Disgusting! Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Taxes and fees that are shown are estimates only. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. Bed bugs are small, cryptic and agile, escaping detection after crawling into suitcases, boxes, and belongings. The facility was a great experience for the modest price., They have a wonderful breakfast bar. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Once booked in the room was great, the atrium was very pleasing, a huge fireplace with free daily newspapers. Photos & Overview Room Rates Amenities Map & Location Guest Reviews EXCELLENT 4.4 3,872 reviews Free parking Complimentary Breakfast from $228 per night See Rooms & Rates Rooms Check Current Room Rates The Hotel has a regular pest control program in place. The booking included the buffet breakfast which was unrivaledBasically no meats to cut down on the cost I'm sure, but fresh made while you wait omellets and make them yourself waffles as well as the usual scrambled eggs etc. Unfortunately, he was the only one during our stay there that was friendly. The Academy Hotel has been family owned since 1982 and as a hands on owner, I take great pride in the overwhelming amount of satisfied and loyal guests we have built over the years. We went back to the area for spring break and decided to stay there again because of the location and price. Something went wrong please try again later. After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. (Click on the Red Icon to view detailed bed bug reports. The hotel is clean, the pool is great, and all the little extras make it a great place for families. Dinner, Just prior to your stay Colorado Springs had experienced the coldest weather we have seen in over a decade, wind chill was -44 degrees. Rooms were clean and comfortable WiFi is available in all areas and is free of charge. Monday - Thursday 6am-9am | Friday - Sunday 6am - 10am. Sarah Avrech of Severance, Colorado posted a video on Facebook of a bug crawling around on a tissue. Lunch, As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. We will be back. The atrium for the hotel is beautiful. I really didn't know about bed bugs at the time. Overall the hotel was very nice as was the experience. Great to have an omelette at breakfast! Use cautionwhen using pesticides and always follow label directions. Highly recommend. From complimentary high-speed internet to plush beds, this hotel has it all. Location off highway was amazingly easy. Front desk amazing. Great value!, Approximate prices in EUR for a 1-night stay, This property has taken extra health and hygiene measures to ensure your safety is their priority, Browse questions from guests for anything extra you want to know about the property, The property usually replies within a few days. Survey surfaces for signs of an infestation, such as tiny rust-colored spots on bed sheets, mattress tags and seams, and bed skirts. Very nice staff EVERYONE!! Restaurant is good. The room was large, 900 TV channels and reception area inviting. Needs a deep cleaning. Check your selected option for more info. Please dont include personal, political, ethical, or religious commentary. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. more. Though the lobby is lovely don't let it fool you! Call 1-844-926-6632 or visit, Steps to prevent and control bedbugs are available from the. Lock in a great price for The Academy Hotel Colorado Springs rated 8.2 by recent guests! She e-mailed me a copy of what lookedRead Full Report at bedbugregistry.com, On Mar 24 2011 millergirl73 wrote, We stayed at this hotel last summer, June 2010, and left with some bites on us all. SUPER easy on and off the highway, and location makes it a 20-30 minutes closer to Denver airport than downtown hotels. Our bed was horrible. But the complaints stop there. The swimming pool was extremely green, so it was either dyed green or not properly chlorinated. Hotel Colorado, Glenwood SpringsPeak To Peak Lodge, Estes ParkCourtyard By Marriott Denver Cherry Creek, DenverSuper 8 Motel, Grand JunctionRamada Inn Denver, DenverBest Western Gateway Inn & Suites, AuroraMillennium Harvest House Boulder, BoulderAntlers Hilton, Colorado SpringsHyatt Place Denver Airport, AuroraAntlers Hilton Colorado Springs, Along with the certified pest control expert, the Executive housekeeper, Maintenance engineer and Hotel Manager (all of whom have passed Best Westerns class on how to detect infestation and the procedure if found) conducted an investigation which includes careful inspection of the mattress and box springs as well as removing the headboard from the wall. Great breakfast, great staff , overall a great experience. If the staff was better, the hotel would be an excellent place to stay. Such a treat! Each review score is between 1 and 10. 714 out of 2735 reviews" ", Rating 6 - Okay. One of the best places I have ever stayed. If bedbug cases are increasing locally, health department officials wouldn't know it. It makes a great first impression, with its lobby atrium that features waterfalls, fireplaces, and stone-hewn walls. Amazingly clean. Landlords, in turn, are required to have someone inspect the unit within 96 hours and, if bedbugs are found, neighboring units must also be inspected. The restaurant on site did not have very many options but what we did get was really good. Disappointed that bar closed at 10pm on Friday & Saturday, Bartender on Friday was not real friendly. There are live plants and seating areas around a fireplace and an indoor pool that does not smell like chlorine. The Academy Hotel Colorado Springs, Colorado Springs, Vacation rentals in United States of America, Vacation packages in United States of America, Cancel your hotel or vacation rental booking. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. I loved it! Local, Food was outstanding! Couples in particular like the location they rated it 9.0 for a two-person trip. Youll never stay anywhere like for the price. - Terms of use - Privacy - Disclaimer. The front desk staff were excellent as well as the Hotel itself. The room was not very clean. Most recommended Colorado Springs hotels La Quinta Inn & Suites by Wyndham Colorado Springs South AP 6.2 Okay Southeast Colorado Springs $109+ Parking Free Wi-Fi Pool Pet friendly Days Inn by Wyndham Colorado Springs Air Force Academy 4.2 Mediocre Briargate $99+ Parking Free Wi-Fi Pool Pet friendly Nice spacius and clean Lift and look for all bed bug hiding spots, including underneath the mattress, bed frame, headboard, and furniture. The bathroom had poop on the toilet when we checked in. Sincerely, John Wilkins/Owner. Basically got one night free with purchase of one night compared to other Hotels in same area. Sincerely, John Wilkins/Owner. We enjoyed our stay, The whole indoor oasis feel was nice, the pool area could be a little more lit up but other than that it was very nice. The Academy Hotel Colorado Springs 8110 N Academy Blvd , Colorado Springs, Colorado 80920 855-516-1090 Reserve Lock in a great price for your stay. Hard to sleep with noise up and down the hallways at all hours but decent enough for a simple overnight. Very tranquil atrium area. Finding refuge in bed seams and the crevasses in furniture, these parasites that are no bigger than an apple seed hitch hike from place to place, then lie in wait until they can crawl out to bite people. It's a two bed room. Management doesn't seem to care much. We all have bed bug bites all over us and they are very uncomfortable! The act requires a tenant to promptly notify the tenant's landlord via written or electronic notice when the tenant knows or reasonably suspects that the tenant's dwelling unit contains bed bugs. I liked the layout for the bathroom area., Hotel was clean and had a pleasant clean smell. Beautiful property! )Icon Color & Report Disclaimer, File a new bed bug report at this location. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Bedbug infestations We do not investigate bedbug infestations because they're considered a nuisance and not a public health problem. Offering a varied menu featuring fresh American Cuisine in a casual atmosphere, Falcons Bar & Grill is located at Colorado Springs Academy Hotel. Breakfast was okay, but servers were nice. Loved the hot breakfast buffet with made to order eggs, the pool, the comfy sitting area. Tenants are required to promptly notify landlords when they suspect there are bedbugs present in the unit. The front desk staff was excellent as was the staff at the restaurant, although our waitress could have used some additional training, or was new, either way, she got the job done, but wasn't as good as she could have been. Liked: Cleanliness, staff & service, amenities, Disliked: Property conditions & facilities. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. great breakfast and restaurant and the pool is our favorite the decorations are amazing, Loved the breakfast! wilkins1691, Owner at The Academy Hotel Colorado Springs, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. wilkins1691, Owner at The Academy Hotel Colorado Springs, responded to this review. I'm seeing where it says both? The rest of the staff was very, very rude and it did not feel welcoming. 1691070|4,1674130,1687860,1687860|3,1691070,1687990,1687640,1686320,1653460,1687140,1674130|5,1680920,1680920|1,1674130|1,1685250,1687300,1682710, The Academy Hotel Colorado Springs (Hotel) (USA) Deals, Personal or sensitive info (e.g. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window, 8110 N Academy Blvd, Colorado Springs, CO, Traveled with family and small children, Traveled with family, Traveled with partner, Traveled with family. Acceptable and a good value for amenities. For my wife's 40th birthday we stayed in the jacuzzi suite for a night away from the kids and away from business as usual. 719-598-57708110 N Academy BlvdColorado Springs CO 80920, This Lodging Facility is NOT a member of the Bed Bug PlanetSM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. Also the heater in my room didnt work I had to use a portable heater to heat the room. Sincerely, John Wilkins/Owner. Sign up and we'll send the best deals to you. With the atrium and the numerous water effects, reminded me of the Best Western Cow Palace Inn in Lamar Colorado in the 1980's and 90's when it was in its' hayday when Dave Eddleman owned it. Bed Bug Planet SM Reports Embassy Suites Hotel Colorado Springs (719) 599-9100 7290 Commerce Center Dr Colorado Springs CO 80919. . Econo Lodge North Academy: BED BUGS - See 171 traveler reviews, 82 candid photos, and great deals for Econo Lodge North Academy at Tripadvisor. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. Ill start with the pros. Sincerely, John Wilkins/Owner. This is not a rash, these are bites! In an email El Paso County Officials say "While bedbugs/lice are a nuisance, the do not transmit infectious diseases; therefore, they don't investigate or track potential bedbug/lice issues.". Staff was very nice and helpful, beautiful rooms and location! The most helpful contributions are detailed and help others make better decisions. They typically feed at night once victims are asleep, making it more difficult to catch them when they're active. 245 out of 2735 reviews" ", Rating 4 - Poor. "If you take the time 10 or 15 minutes to take a peek at a room you can save yourself thousands of dollars period," Freeland said. Server was very nice as well. When I checked in I paid in advance for a one week stay at a special winter rate. The Academy Hotel Colorado Springs 8110 N Academy Blvd, Colorado Springs, CO 8.8 Excellent 2917 reviews Verified reviews 10 - Excellent 1,725 8 - Good 764 6 - Okay 252 4 - Poor 97 2 - Terrible 79 8.7/10 Cleanliness 9.0/10 Staff & service 8.6/10 Amenities 8.4/10 Property conditions & facilities 8.5/10 Eco-friendliness 4/10 Poor Mike This one bedroom adult only cabin, located on a 160-acre mountain ranch, is our most remote and popular cabin. The free breakfast was awesome, more than I was expecting in a free hotel breakfast. The Academy Hotel Colorado Springs 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States of America - Great location - show map Very Good 1,659 reviews great breakfast and restaurant and the pool is our favorite the decorations are amazing Sherry United States of America Staff 8.9 +45 photos 1602 out of 2735 reviews" ", Rating 8 - Good. There were a lot of families with small children so that made for a very noisy hotel. Nobody likes that thought," Freeland said. We all have bed bug bites all over us and they are very uncomfortable! check in was super easy. Overall, okay. <[emailprotected]edbugregistry.com>. Colorado Springs actually moved down 19 spots on the list from 2012 when it was . But I could not overlook the bed bugs. With more than 8,000 square feet of banquet space, our Colorado Springs hotel is the perfect venue for weddings, reunions, business meetings, or any special occassion. I have never received such terrible treatment in my life!! I want to recommend this hotel, but I just can't considering the staff issue :(P.S.-- The pool was warm on the weekend, and FREEZING during the weekdays. NEVER again! Great place to stay, great location and awesome breakfast!! Bed Bug: The Academy Hotel Colorado Springs - See 3,282 traveller reviews, 509 photos, and cheap deals for The Academy Hotel Colorado Springs at Tripadvisor. We checked into the hotel and the person at the counter was very friendly and personable. Tasted delicious and the staff was friendly, hard working and good at their jobs. The eggs are almost impossible to see when laid on most surfaces. The Academy Hotel has been family owned since 1982 and as a hands on owner, I take great pride in the overwhelming amount of satisfied and loyal guests we have built over the years. Built in 2017 as an exclusive couples romantic getaway. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Select dates to see this property's availability and prices, Food: Disgusting!More, Both Best Western and the Academy Hotel take this type of complaint very seriously. Booking not found double-check your booking number and PIN then try again. The good news? That's how we know our reviews come from real guests who have stayed at the property. The guests that have stayed in those rooms since this guest checked out have all not experienced any problems either. I would recommend it if you can handle the unfriendliness of the staff. Chapel Hills Mall is 1.2 mi away from this hotel. * Complimentary Breakfast: On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. Courtyard By Marriott Denver Cherry Creek, Holiday Inn Express Hotel & Suites Denver-Intl Airport (Tower Rd), The Inverness Hotel And Conference Center, Residence Inn By Marriott Denver Highlands Ranch, La Quinta Inn And Suites Denver Louisville Boulder, Courtyard By Marriott Denver Southwest Lakewood, Hyatt Regency Denver At Colorado Convention Center, La Quinta Inn And Suites Westminster Promenade, Hampton Inn And Suites Denver Cherry Creek, La Quinta Inn And Suites Denver Southwest Lakewood, Holiday Inn Express Hotel & Suites Alamosa, Crossland Economy Studios Colorado Springs. After their trip, guests tell us about their stay. Breakfast staff not so hospitable. Children 18 and above are considered adults at this property. I liked the layout for the bathroom area. Yet when I called the hotel from an outside phone to book a room there were several rooms still available. To edit a review youve already submitted, contact our Customer Service team. Please see our partners for more details. Just prior to your stay Colorado Springs had experienced the coldest weather we have seen in over a decade, wind chill was -44 degrees. if the writer is claiming to be someone else). If the staff was better, the hotel would be an excellent place to stay. Right now bedbugs are a problem here at home in Colorado and in all 50 states. Food was outstanding! Omlet station was great the rest of the food cold and old. Copyright 19962023 Read more about the Colorado State Law: https://leg.colorado.gov/bills/hb19-1328, Cases come in daily for Just Bed Bugs Pest Control.